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See the Hottest Tech Support Issues
See our Running Solar Fire on a Mac page
See our Should I Upgrade My Solar Fire? page
See our Solar Fire FAQs page
Search the Knowledge Base for more answers
Create a Support Ticket for support issues
Email us at email@example.com if you can't find the answer you need on this page or the linked pages.
Note: For sales questions and non technical problems contact us at firstname.lastname@example.org or 1-800-THE-NOVA
In any written or phoned query, please be specific. Always include the Astrolabe software title and version, and a clear description of what result you were trying to achieve. If you have a problem or think you have found a bug (eek!), please include:· which Windows version you have
Sometimes to get information on an error message you need to click on a link that says 'click here for more detailed information.' In this case please include the file names that appear under 'appname=' and 'modname='
First, check out the Knowledge Base, as many answers are there. Some techniques are on the Documentation page. If you don't find the answer, you can ask a question on the Astrolabe Forum or submit a ticket to have someone answer your question.
Phone support is available Mon-Fri, 11am-4 pm U.S. Eastern time at (508) 896-5081.
Start up Solar Fire. From the main menu screen, click on Utilities > Backup All User Files.
Select the USB drive letter by double clicking on it.
Under the drive letter, click on the 'new folder' button and create a folder name e.g. "My SF backup files". Click on this new folder, then click on the ok button, then confirm the next screen to begin saving all of your files.
Almost all things are saved such as core charts, customized wheel styles, customized page layouts and customized interpretation text. Retained charts are not saved.
For more information and a free Astrolabe program that will help ensure that your files are saved and transferred without being lost, see our Astrobackup program.
→ Additional information about copying, moving and backing up your Solar Fire files is in our Knowledge Base.
Our password system does reply on the computer being set for English in the Windows settings, as well as an regular English keyboard. If you have you're your Windows to a language other than English or you are using a another language for the keyboard settings then, yes, there might be a problem.
You will need to check the language setting in Windows, as follows:- Start > Control Panel > Regional and Language Options
Astrolabe Inc. has put this page together to share information on the issue of software piracy and the impact on both of our companies as well as on our valued customers.
As noted by the Business Software Alliance www.bsa.org:
"Quite simply, to make or download unauthorized copies of software is to break the law, no matter how many copies are involved. Whether you are casually making a few copies for friends, loaning cd's, distributing and/or downloading pirated software via the Internet, or buying a single software program and then installing it on multiple company computers, you are committing a copyright infringement. It doesn't matter if you are doing it to make money or not - if you or your company is caught copying software, you may be held liable under both civil and criminal law."
Apart from legal consequences, using copied or counterfeit software also means:· Greater exposure to software viruses, corrupt disks, or otherwise defective software
Customers receive the best value for their software by purchasing legally obtained software programs that qualify them for product updates and special offers directly from Astrolabe, Inc. and Esoteric Technologies. Developing new software takes many months of time, testing and documentation. To continue to supply astrologers with top-grade astrology software, its makers need to recoup costs and keep staff on hand to give service and technical support.
If you are not sure if you have a legal copy of our products or have questions about whether an Astrolabe product you are considering buying is legal, please contact us.
If you need additional licenses, contact us to learn more about volume licensing.
You may edit the text, as long as you keep the copyright notice. You may also remove the supplied illustrations and use your own within the software. In fact we hope that you will customize your reports in a way that reflect your own style. Our aim is to support your astrology work and provide you with a wonderful tool for your satisfaction.
Putting Windows on your Mac
All of the Windows emulators on a Mac require that you have a Windows disk and license key (serial number) for Windows that you are currently using somewhere else. An old disk from an old derelict computer should work. Solar Fire v9 will work on any Windows version from Windows Vista onward, so you can use an old version of Windows with Virtual Box or Parallels. See this page about using a Mac for details about using the various emulator programs.